LYCORE
Pest control answering service: an AI receptionist that answers every call, captures the pest and address, and books treatment visits or callbacks for your team.
A treatment request can be lost between the first call, scheduling, job completion, and the next seasonal need.
These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.
Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.
These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.
LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.
Request a scoped quoteSee the delivery checklistA pest control answering service has to handle two kinds of caller: someone with a problem this minute and a customer on a route who just wants to move a visit. LYCORE's AI receptionist answers in your company name, captures the address and the pest problem, and sorts the call by your rules. Your technicians stay on the route.
Most of your calls are not emergencies, but they are still time-sensitive. A homeowner who has just found ants, mice or a wasp nest is calling several companies and will book one that picks up. Recurring customers call to reschedule or ask when the next visit is. Some call because the pests came back between visits.
Invoca, a call analytics company, reports that 27% of calls to home-services businesses go unanswered, and that fewer than 3% of callers sent to voicemail leave a message. When you are treating a home, you cannot take a new-customer call. Voicemail tends to lose it.
The receptionist does not replace your route schedule or your technicians. It answers the calls that would otherwise reach voicemail while you are on a treatment, and it passes them to your office in a form your office can use.
The receptionist answers with your company name and says it is an AI assistant. It captures the caller's name, number, address and reason for calling, then asks the questions you approve about the pest and the property. If the caller wants a person, it hands over.
The receptionist records what the caller describes and does not identify pests or recommend treatments. That is your technician's call. It also does not advise on chemicals, pets or allergies. If you want it to ask whether children or pets are in the home so your technician knows, it records the answer and does not comment on it.
You receive a summary for each call. Where your calendar or booking tool can be connected, the receptionist can offer times and record the booking. Otherwise it captures a service or callback request for your team to confirm.
Pest calls rise and fall with the seasons: ants and wasps in warm months, rodents when it turns cold, and termite questions in swarm season. When the phone is at its busiest, you are also busiest. The receptionist answers each call, captures the details and puts them in order for your office.
You define what counts as urgent. Examples might be stinging insects near a door, a rodent problem at a restaurant, or a commercial account with an inspection coming. For urgent calls, live transfer is included where your phone setup supports it, and you approve what happens if nobody answers.
After hours the receptionist answers the same way. A homeowner who spots a nest at 8 p.m. gets a real answer and a callback request instead of a voicemail box. A missed call text back can also go to callers whose calls go unanswered, with STOP handling.
Much of a pest control book is repeat work. The receptionist can take reschedule requests, record the reason and pass them to your office, or book a new time where your scheduling tool is connected. Renewal and reminder follow-up can be scoped separately, using approved messages and respecting opt-outs.
Pest identification, treatment choices, chemical safety, pricing, warranties and retreatment decisions stay with you. When a caller says the pests are back, the receptionist captures the details and flags it for your team. It does not promise a free retreatment.
You also decide what it says about your service. It can state your service area, the types of pests you treat and the way you handle recurring plans, but only in wording you have approved. Anything else goes to a person.
Pest control companies commonly run routes and billing in GorillaDesk, FieldRoutes, PestPac or Jobber. LYCORE does not claim a native integration with any of them. What can be connected depends on your tools and is checked before a build is agreed.
Where a connection is not possible, the summary goes to the person or inbox you name and your office enters the job. That keeps your route software as the record.
Agree your measures before launch and review them after the first few weeks and again in a busy month. They are measures to agree, not promised results, and outcomes are never guaranteed.
Call recording and consent requirements are reviewed during setup. Try the receptionist with the Test our AI agent widget, then book a free review on the booking page.
Pest identification, treatment selection and safety advice stay with qualified staff.
AI Answering Service & Receptionist Customer Reactivation Review Automation After-Hours Answering Service IntegrationsYes. It can take the request, record the reason and pass it to your office, or offer times where your scheduling tool can be connected. Whether it can change a route directly is checked before the build is agreed.
It records what the caller describes, such as where it was seen and what it looks like, and passes that to your technician. It does not identify the pest or suggest a treatment.
No. Chemical and safety questions stay with your technicians. The receptionist captures the question and hands it to a person.
Not necessarily. Where GorillaDesk, FieldRoutes, PestPac, Jobber or another tool can be connected, that is checked before the build is agreed. If not, summaries go to your office and your team enters the job.
You decide which situations count as urgent. Those calls can go to your on-call phone by live transfer where your phone setup supports it, with a fallback you approve if nobody answers.
No long-term contract is required. Cost depends on call volume and what you want it to do, so pricing is quoted on a call after a free review, with no pressure and no obligation.
Treatment enquiry to inspection request: Record the property type, service address and customer description, then route an inspection or callback request. Recurring service reminder: Send a scheduling reminder, record the reply and stop reminders when the visit is booked or declined. These are configurable examples, subject to a review of your software and business rules.
Pest identification, treatment selection and safety advice stay with qualified staff.
Scheduling software and recurring-plan data; Service area, intake questions and technician handoff rules; Reminder timing, permissions and approved preparation wording. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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