LYCORE
Customer Reactivation
Customer reactivation workflows for past customers, dormant leads and recurring-service reminders, with opt-outs respected. Ask how it would work for you.
What this solves
Past customers can be forgotten even when they are the most likely people to need the next service.
What we build
- Eligible customer segments
- Approved outreach cadence
- Response and booking path
- Suppression and opt-out handling
How it works
- Segment is selected
- Message is approved
- Campaign is sent
- Replies are routed
- Bookings are handled
- Results are reviewed
What stays under your control
Your team keeps control of business rules, escalation decisions, approvals, customer data, and the tools it chooses to keep. LYCORE configures and documents the workflow around those rules.
What to expect
Customer reactivation campaigns follow up with eligible past customers and dormant inquiries. Use recorded permission and suppression rules to decide who can be contacted.
How to measure the work
These are measures to agree before launch, not published client results. Record the source, date range and sample size. Compare equivalent periods, separate automated activity from customer actions, and show unavailable data as unavailable rather than zero.
- Positive reply rate
- Unique prospects with an interested human reply divided by unique prospects reached without a recorded bounce, multiplied by 100. Exclude auto-replies and warm-up messages.
- Booking rate
- Unique inquiries that become confirmed appointments divided by eligible unique inquiries, multiplied by 100. Agree the eligibility rules before comparing periods.
- Opt-outs
- Count of unique recipients who opt out during the campaign. Confirm they are suppressed from later messages.
Common Questions
Does LYCORE replace the software we already use?
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
Are outcomes guaranteed?
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Get a quote for your business.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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