LYCORE

Spa booking & follow-up

A spa answering service that takes booking requests, sends appointment reminders and follows up for return visits. See how it fits a spa or wellness studio.

What this solves

A therapist cannot answer every enquiry during a treatment. Questions about availability and packages need a clear booking path while the team works.

What we build

  • Treatment enquiry to booking request
  • Cancellation and return-visit follow-up
  • Documented human handoffs and exception rules
  • Software connection review before the build is agreed

From request to next step.

These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.

Treatment enquiry to booking request

Starts when
A guest calls or submits a treatment enquiry.
Automation
Capture the requested treatment, preferred time and callback details; answer only approved package and preparation questions.
Person takes over
The booking owner confirms therapist availability and treatment suitability. Without a verified booking connection, send a request, not a confirmed appointment.

Cancellation and return-visit follow-up

Starts when
An appointment changes or a completed visit becomes eligible for follow-up.
Automation
Send an approved rescheduling link or return-visit invitation and record the response.
Person takes over
Complaints, refunds and treatment questions go to a person; no automatic discounts or treatment recommendations.

Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.

What to measure

These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.

Enquiry-to-booking rate
Confirmed appointments linked to enquiries divided by eligible enquiries in the same reporting cohort; exclude duplicate contacts.
Rescheduling completion
Cancelled appointments that become confirmed replacement bookings divided by cancellations offered rescheduling.
How measurement works

Bring these details for a quote

  • Booking platform, locations and treatment menu
  • Opening hours, appointment buffers and cancellation rules
  • Enquiry volume and permission rules for return-visit messages

LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.

Request a scoped quoteSee the delivery checklist

What stays under your control

Automation supports booking administration. Therapists decide treatment suitability and handle care questions.

AI Answering Service & Receptionist Customer Reactivation Lead Follow-Up Automation After-Hours Answering Service Integrations

Common Questions

What can LYCORE automate for spas & wellness studios?

Treatment enquiry to booking request: Capture the requested treatment, preferred time and callback details; answer only approved package and preparation questions. Cancellation and return-visit follow-up: Send an approved rescheduling link or return-visit invitation and record the response. These are configurable examples, subject to a review of your software and business rules.

Which decisions stay with a person?

Automation supports booking administration. Therapists decide treatment suitability and handle care questions.

What does LYCORE need to prepare a quote?

Booking platform, locations and treatment menu; Opening hours, appointment buffers and cancellation rules; Enquiry volume and permission rules for return-visit messages. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.

Does LYCORE replace the software we already use?

No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.

Are outcomes guaranteed?

No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.

Get a quote for your business.

Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.

Quotes follow a requirements review. This page does not calculate an instant price.

Email LYCORE for a quoteRequest a quote on WhatsApp