LYCORE

Restaurant calls & reservations

A restaurant answering service that handles reservation requests, guest questions and overflow calls when the floor is busy. See how the calls are handled.

What this solves

The dinner rush is also a busy time for calls. Reservation details and guest questions need to reach the host without interrupting every table.

What we build

  • Overflow call to reservation request
  • Reservation changes and private events
  • Documented human handoffs and exception rules
  • Software connection review before the build is agreed

From request to next step.

These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.

Overflow call to reservation request

Starts when
A guest calls while the host is busy.
Automation
Answer approved hours and location questions, then capture date, party size and contact details for a reservation request.
Person takes over
The host or verified reservation system confirms capacity. Requests are not presented as confirmed tables.

Reservation changes and private events

Starts when
A guest wants to change a booking or enquire about a group event.
Automation
Link the request to the reservation where possible and send the details to the host or event contact.
Person takes over
Staff confirms changes, deposits and event terms. Allergy and food-safety questions go to trained staff.

Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.

What to measure

These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.

Reservation request confirmation rate
Confirmed reservations divided by eligible reservation requests in the same cohort, with unavailable dates separated.
Change-request response time
Median time between a recorded change request and the host's recorded response.
How measurement works

Bring these details for a quote

  • Reservation platform and table-confirmation rules
  • Hours, party-size limits and private-event contact
  • Cancellation wording and guest messaging permissions

LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.

Request a scoped quoteSee the delivery checklist

What stays under your control

No invented table availability, allergy assurances or automatic acceptance of special requests.

AI Answering Service & Receptionist Lead Follow-Up Automation Review Automation After-Hours Answering Service Integrations

Common Questions

What can LYCORE automate for restaurants?

Overflow call to reservation request: Answer approved hours and location questions, then capture date, party size and contact details for a reservation request. Reservation changes and private events: Link the request to the reservation where possible and send the details to the host or event contact. These are configurable examples, subject to a review of your software and business rules.

Which decisions stay with a person?

No invented table availability, allergy assurances or automatic acceptance of special requests.

What does LYCORE need to prepare a quote?

Reservation platform and table-confirmation rules; Hours, party-size limits and private-event contact; Cancellation wording and guest messaging permissions. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.

Does LYCORE replace the software we already use?

No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.

Are outcomes guaranteed?

No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.

Get a quote for your business.

Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.

Quotes follow a requirements review. This page does not calculate an instant price.

Email LYCORE for a quoteRequest a quote on WhatsApp