LYCORE
Answering service for med spas: an AI receptionist that answers consultation calls, answers approved questions and offers times while your team is with clients.
Your team is with a client, so consultation calls go to voicemail, and someone comparing med spas moves on to the one that answered. An AI receptionist answers every call in your spa's name, answers only what you have approved, captures what the caller is interested in and offers a consultation time or a callback.
These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.
Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.
These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.
LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.
Request a scoped quoteSee the delivery checklistAn answering service for med spas covers one repeated moment: your team is in a treatment room, the phone rings, and nobody can pick up. Most of those calls are consultation requests, existing clients booking or moving a visit, and questions about services, packages and memberships.
Someone comparing med spas often calls two or three and books with the one that answers or calls back first. Your AI receptionist answers in your spa's name, so that call is captured while your clinician stays with the client in front of them.
Some calls should be handled by no one but your clinical team, such as a caller asking whether a treatment is right for them or a client worried about how they look after a visit. The receptionist recognizes these, does not answer them, and passes them to staff by the rule you set.
Existing clients call for simpler reasons: to move a visit, ask about a package, or check when you close on a holiday. Those are quick for a person and easy to lose on a busy day. The receptionist takes the request or hands it to your desk by your rules.
The receptionist says it is an AI assistant acting for your spa, and the caller can ask for a person at any time. It then asks the questions you have approved: name, best number, what the caller is interested in, in their own words, whether they are new or returning, and which days and times suit them. If you want it, it also asks how they heard about you.
When the caller has a question, it answers only what you have approved and written down. Anything outside that list gets a plain answer that the team will confirm, and it does not fill the gap with a guess.
Where your booking tool can be connected, it can offer consultation times and record the booking. Otherwise it captures a consultation or callback request for your team to confirm. What can be connected is checked before the build is agreed, and you receive a summary of each call.
Callers phone whenever they find a minute, and that is often outside your hours. The receptionist answers at any hour, captures the request, and puts the summary in front of your team for the next morning.
On a busy clinic day you can let the front desk answer first and send calls to the receptionist after a set number of rings or when lines are busy. Live transfer is included where your phone setup supports it, and you approve the transfer rules and what happens if nobody answers.
Missed call text back can send an approved text after an unanswered call, for example one that points to your booking page. It handles STOP and opt-out replies, routes real replies to your team, and consent requirements are reviewed during setup.
Lead follow-up respects the quiet hours and opt-outs you set, so a caller is not messaged late at night. A reply that needs a person, such as a question about a treatment, goes straight to your team and stops any automated follow-up.
The receptionist gives no treatment advice. It does not say whether someone is a good candidate, what a treatment will do for them, how it compares with another, or what to avoid before an appointment. Those conversations belong to your clinician at the consultation.
Prices are yours to state. It repeats a figure only if you have given it one to share, in your wording, and it adds no claims of its own to your advertising. Custom quotes go to the consultation.
A client calling about a reaction or a concern after a visit goes to your staff straight away under the escalation rule you set. The receptionist does not reassure or instruct, and it is set up not to collect medical history, which belongs to your forms and your clinician. Call recording and consent requirements are reviewed during setup.
Med spas commonly use tools such as Boulevard, Vagaro, Mindbody, Mangomint or Zenoti. LYCORE is not a partner of those companies and does not claim native integrations. Whether the receptionist can offer live times or hands your team a request depends on your tools, and that is checked before a build is agreed.
Agree the measures before launch. Useful ones are calls answered against calls missed, consultation requests captured, requests that became booked consultations in your own records, and how long callbacks took for requests it could not book. Show no-shows and cancellations separately so a single number does not hide them.
Outcomes are never guaranteed, and these are proposed measures rather than results. Try the Test our AI agent widget on this site, then book a free review if you want a plain answer on fit, with no pressure and no obligation.
Read the call summaries yourself in the first weeks. If the receptionist gave an answer you would not have given, the fix is to change the approved list, and you should do it early.
No diagnosis, treatment recommendation or automated suitability decision. Review sensitive-data handling and vendor agreements before implementation.
AI Answering Service & Receptionist Lead Follow-Up Automation Customer Reactivation After-Hours Answering Service IntegrationsOnly figures you give it to share, in your wording. Anything custom, such as a plan built around the client's goals, goes to the consultation. It does not invent a price or offer a discount.
It does not answer. It says that question is for your clinician at the consultation and offers to book one or take a callback request. That boundary is fixed and does not depend on how the question is phrased.
The call goes to your staff straight away under the escalation rule you approve. The receptionist does not reassure the client or tell them what to do. If nobody answers, your approved fallback runs.
That depends on the tool and your setup, and LYCORE does not claim native connections. Where your calendar can be connected it can offer times and record the booking. Otherwise it captures a request for your team to confirm.
No, it is set up not to. Health history belongs to your consent forms and your consultation with a clinician. The receptionist captures contact details, the interest and preferred times.
Yes. It says at the start that it is an AI assistant acting for your spa, and a caller can ask for a person at any time. It hands over rather than guess.
Consultation enquiry to booking review: Capture contact details, the broad service of interest and preferred timing, then offer an approved consultation-request path. Consultation reminders and return invitations: Send a minimal reminder or approved invitation and route replies to the booking owner. These are configurable examples, subject to a review of your software and business rules.
No diagnosis, treatment recommendation or automated suitability decision. Review sensitive-data handling and vendor agreements before implementation.
Booking system, consultation rules and approved FAQs; Data-handling requirements and clinical escalation contacts; Reminder permissions and staff-approved follow-up segments. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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