LYCORE
Answering service for dentists: an AI receptionist answers non-clinical patient calls, captures appointment requests and passes clinical questions to staff.
Your front desk is checking in a patient while the phone rings. A new patient who reaches voicemail may try the next practice, and an existing patient waits for an answer to a simple question. An AI receptionist answers non-clinical calls, captures appointment requests and details, and sends anything clinical straight to your staff.
These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.
Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.
These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.
LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.
Request a scoped quoteSee the delivery checklistIf you are weighing an answering service for dentists, start with the calls your desk really takes. Most are new patient requests, existing patients moving an appointment, questions about hours, location and insurance, and a smaller number from people who need something clinical. The routine ones arrive while someone is checking in a patient or holding on with an insurance company.
A new patient who reaches voicemail may simply try the next practice on the list. An existing patient with a simple question may wait a day for an answer that takes ten seconds. Your AI receptionist takes those routine calls in your practice's name at any hour.
The clinical calls are a different matter. A patient describing pain, swelling or a broken tooth is asking someone with training to judge how urgent it is. Your receptionist does not make that judgment. It recognizes that the call is clinical, says a member of the team will need to speak with them, and sends it to your staff by the route you set.
The receptionist answers with your practice's name and says it is an AI assistant acting for the practice. A caller can ask for a person at any point, and it hands over rather than guessing. It then asks only the questions you have approved.
On a new patient call it asks who is calling, the best number, what the call is about in a sentence, and which days and times suit them. If you want it, it also asks for the insurance carrier's name so your team can check before the visit. If the caller asks whether you accept a plan, it answers only from the list you give it, and for anything not on that list it says the team will confirm.
Where your scheduling software can be connected, the receptionist can offer open times and record the booking. Where it cannot, it captures a booking or callback request and your team confirms it. Either way you get a short summary of the call, and what can be connected is checked before the build is agreed.
You decide when the receptionist picks up. Some practices let the front desk answer first and send calls to the receptionist after a set number of rings or when every line is busy. Others send everything to it during lunch and after close.
The hard case is a patient in pain at 9 p.m. Your receptionist does not decide whether it is an emergency, and it does not tell the caller to wait or to come in. It gives the wording you approved for after-hours calls, takes their name and number, and notifies your on-call dentist or staff member if you have one. If nobody answers, the fallback you approved runs, and the summary is waiting for the desk when it opens.
Wording about when a caller should contact emergency services is yours to write, because LYCORE does not supply clinical guidance. Missed call text back can also send a short approved text after an unanswered call, with STOP handling, so the caller has a next step in hand.
Everything clinical stays with your staff. The receptionist gives no diagnosis, no advice about pain or medication, no view on whether a problem needs to be seen today, and no treatment recommendations. It does not quote fees for procedures unless you have supplied approved information to share.
Callers sometimes volunteer health details. The intake questions are written so they do not ask for them, and a caller who starts describing symptoms is steered toward getting the request to your team. If you ever want a connection to patient records, that is reviewed with you and your own advisor before anything is agreed, because the rules that apply to your practice are yours to confirm.
Call recording and consent requirements are reviewed during setup. Routing, coverage and fallback are tested with real call scenarios before launch.
Dental practices commonly run Dentrix, Open Dental, Eaglesoft or Curve Dental. LYCORE is not a partner of those companies and does not claim native integrations with them. Whether the receptionist can offer live times or hands your desk a request to confirm depends on your setup, and that is checked before a build is agreed.
Agree how you will judge it before launch, not after. Useful measures are calls answered against calls missed, new patient requests captured, clinical calls that reached staff and how quickly, and callbacks completed within the time you set. Read a sample of call summaries with your office manager in the first weeks and adjust the approved answers.
None of this comes with a promised result, and outcomes are never guaranteed. The measures are there so you can decide with your own numbers. You can try the receptionist with the Test our AI agent widget, or book a free review for a plain answer on fit, with no pressure and no obligation.
Clinical decisions and recall eligibility stay with the practice. Patient-system connections require a data-access and vendor-agreement review; no blanket compliance claim is made.
AI Answering Service & Receptionist Lead Follow-Up Automation Customer Reactivation After-Hours Answering Service IntegrationsOnly from a list you approve. If the plan is on the list it says so, and if it is not, or the caller asks about coverage for a procedure, it says the team will confirm. It never guesses at what a plan will pay.
The receptionist gives the after-hours wording you approved, takes the patient's name and number, and notifies whoever you name as on call. It does not judge how serious the problem is or tell the caller what to do about it. If nobody responds, your approved fallback runs.
That depends on your setup, and LYCORE does not claim a native connection to either. Where your scheduling tool can be connected the receptionist can offer times, and where it cannot it passes a booking request to your desk. What is possible is checked before the build is agreed.
Yes. It says at the start that it is an AI assistant acting for your practice, and any caller can ask for a person. It hands over rather than guess.
It can take the request and pass it to your team, and if your scheduling software can be connected it may be able to offer times. Your rules decide what it is allowed to change, and anything unclear goes to a person.
No long-term contract is required. Pricing is quoted on a call after a free review, and the review carries no pressure and no obligation.
New-patient enquiry to front desk: Collect minimal contact details and preferred timing, answer approved administrative questions and create a front-desk request. Practice-approved recall reminders: Send a minimal reminder and offer a rescheduling or callback path; stop duplicate reminders when the record changes. These are configurable examples, subject to a review of your software and business rules.
Clinical decisions and recall eligibility stay with the practice. Patient-system connections require a data-access and vendor-agreement review; no blanket compliance claim is made.
Practice-management software and available scheduling access; Approved administrative questions and staff escalation rules; Recall source, messaging permissions and data/vendor requirements. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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