LYCORE

Auto repair booking & updates

An answering service for auto repair shops that takes vehicle details, books workshop slots and sends repair updates when you are under a car. See the workflow.

What this solves

A workshop cannot stop a repair every time the phone rings. Vehicle details and the reason for the call need to reach the right staff member.

What we build

  • Vehicle enquiry to service advisor
  • Approved repair updates and collection
  • Documented human handoffs and exception rules
  • Software connection review before the build is agreed

From request to next step.

These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.

Vehicle enquiry to service advisor

Starts when
A driver asks for an inspection or repair appointment.
Automation
Capture vehicle details, the reported concern and preferred timing, then create an advisor task.
Person takes over
The advisor confirms workshop capacity and the inspection. Automation does not diagnose a fault or quote unapproved work.

Approved repair updates and collection

Starts when
Staff changes the repair status or marks a vehicle ready.
Automation
Send the approved status message or collection instructions and record delivery and replies.
Person takes over
Work authorization, price changes and disputes stay with the advisor; an unread message is not consent.

Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.

What to measure

These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.

Enquiry-to-inspection rate
Confirmed inspections linked to enquiries divided by eligible inspection enquiries in the same cohort.
Status update coverage
Eligible job-status changes with a recorded notification attempt divided by eligible status changes; report delivery failures separately.
How measurement works

Bring these details for a quote

  • Workshop software and available job-status signals
  • Advisor assignment and appointment capacity rules
  • Approved update templates and repair-authorization process

LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.

Request a scoped quoteSee the delivery checklist

What stays under your control

Diagnostics, roadworthiness and repair authorization stay with qualified staff and the vehicle owner.

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Common Questions

What can LYCORE automate for auto repair shops?

Vehicle enquiry to service advisor: Capture vehicle details, the reported concern and preferred timing, then create an advisor task. Approved repair updates and collection: Send the approved status message or collection instructions and record delivery and replies. These are configurable examples, subject to a review of your software and business rules.

Which decisions stay with a person?

Diagnostics, roadworthiness and repair authorization stay with qualified staff and the vehicle owner.

What does LYCORE need to prepare a quote?

Workshop software and available job-status signals; Advisor assignment and appointment capacity rules; Approved update templates and repair-authorization process. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.

Does LYCORE replace the software we already use?

No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.

Are outcomes guaranteed?

No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.

Get a quote for your business.

Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.

Quotes follow a requirements review. This page does not calculate an instant price.

Email LYCORE for a quoteRequest a quote on WhatsApp