LYCORE

Towing intake & dispatch handoffs

A towing answering service that captures location, vehicle and callback details so your dispatcher gets a ready-to-run job. See what a call looks like.

What this solves

A stranded driver may call several providers in minutes; response speed and precise location capture matter.

What we build

  • Tow request to dispatch queue
  • Dispatch-approved customer updates
  • Documented human handoffs and exception rules
  • Software connection review before the build is agreed

From request to next step.

These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.

Tow request to dispatch queue

Starts when
A driver requests a tow or roadside service.
Automation
Capture contact details, the location provided by the driver, vehicle type and requested service; send the request to dispatch.
Person takes over
Dispatch verifies location, equipment needs, capacity and price. Do not infer safety or promise an arrival time.

Dispatch-approved customer updates

Starts when
Dispatch accepts, changes or completes a job.
Automation
Send the approved status update and route customer replies to the dispatcher.
Person takes over
Only use an arrival estimate explicitly supplied by dispatch. Unconfirmed or cancelled jobs receive the approved fallback message.

Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.

What to measure

These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.

Dispatch decision time
Median time from a captured request to a recorded accept or decline decision; pending requests remain separate.
Accepted-job completion rate
Completed jobs divided by accepted jobs in the reporting cohort, with cancellations and unresolved jobs reported separately.
How measurement works

Bring these details for a quote

  • Dispatch system and accepted location-sharing method
  • Coverage, equipment categories and human escalation contacts
  • Job-status signals and approved ETA or cancellation wording

LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.

Request a scoped quoteSee the delivery checklist

What stays under your control

Automation does not verify roadside safety or dispatch a vehicle without the approved dispatch decision.

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Common Questions

What can LYCORE automate for towing?

Tow request to dispatch queue: Capture contact details, the location provided by the driver, vehicle type and requested service; send the request to dispatch. Dispatch-approved customer updates: Send the approved status update and route customer replies to the dispatcher. These are configurable examples, subject to a review of your software and business rules.

Which decisions stay with a person?

Automation does not verify roadside safety or dispatch a vehicle without the approved dispatch decision.

What does LYCORE need to prepare a quote?

Dispatch system and accepted location-sharing method; Coverage, equipment categories and human escalation contacts; Job-status signals and approved ETA or cancellation wording. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.

Does LYCORE replace the software we already use?

No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.

Are outcomes guaranteed?

No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.

Get a quote for your business.

Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.

Quotes follow a requirements review. This page does not calculate an instant price.

Email LYCORE for a quoteRequest a quote on WhatsApp