LYCORE
Answering service for water damage and restoration companies: 24/7 call answering that captures the loss, location and urgency and alerts your response team.
Water damage does not wait until morning, and neither does the customer. Someone with a flooded basement keeps calling until a company picks up. An AI receptionist answers at any hour, captures the type of loss, the location and how urgent it is, applies your escalation rules and alerts your response team, so the job is yours before they dial the next company.
These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.
Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.
These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.
LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.
Request a scoped quoteSee the delivery checklistA water damage restoration answering service has to work at 2 a.m., because that is when a pipe bursts. LYCORE's AI receptionist answers in your company name, captures the type of loss, the address and how urgent it is, and alerts your response team by the rules you set. The caller has a wet floor and a lot of questions, and one call decides who gets the work.
Your calls are varied. A flooded basement, a sewage backup and a smoke damage call are all urgent, though not in the same way. Others are an insurance adjuster, a property manager, a plumber referring work, a past client, or someone asking about mold. Some are wrong numbers and sales calls.
Invoca, a call analytics company, reports that 27% of calls to home-services businesses go unanswered, and that fewer than 3% of callers sent to voicemail leave a message. ServiceTitan's 2022 call data found that smaller shops booked about 26% of calls at peak times and about 9% after 6 p.m. Someone standing in water does not keep waiting on voicemail.
The call is also the first impression. A caller who has just found water in the basement is deciding whether your company sounds organized. Getting the address, the source and a callback number in the first minute is what lets your team arrive prepared.
The receptionist answers in your company name and says it is an AI assistant. It captures name, number, address and reason on every call, then asks about the loss using the questions you approve. If the caller asks for a person, it says so and hands over.
It records what the caller reports and does not judge the scope of the damage, the cause or whether the property is safe to enter. You receive a summary with the type of loss, the address, the urgency under your rules and what the caller was told.
Where your calendar or dispatch tool can be connected, the receptionist can offer times and record the booking. Otherwise it captures a response request for your team to confirm. What can be connected is checked before the build is agreed.
You define urgent. Active water, a sewage backup or an occupied property with no power might go to your on-call project manager immediately, while a mold question can wait for the morning. The receptionist follows your list.
Live transfer to the on-call person is included where your phone setup supports it. You approve the rules and what happens if nobody answers: a second number, then a full message marked urgent and a notification to you. Those paths are tested with real call scenarios before launch.
Freezes and storms can bring several losses in a day. The receptionist answers each call, captures the details and ranks them by your rules, so dispatch works from a sorted list. It does not add crews or equipment, so capacity stays your constraint.
Scope, price, mitigation decisions and safety judgments stay with your team. The receptionist does not tell a caller whether it is safe to stay in the property, whether mold is present, or what insurance will cover. You can approve wording for specific situations, and anything else goes to a person.
When an adjuster or property manager calls, it captures who they are, the claim or property details they give and the best number, and passes it on. It does not discuss coverage or make commitments on your behalf.
Restoration calls often involve several people: the homeowner, a tenant, a property manager, an adjuster. The receptionist captures who each person is and how to reach them, so your project manager starts the job with the right contacts.
Restoration companies use job management, estimating and CRM tools such as ServiceTitan, Jobber or HubSpot, plus documentation apps for drying and moisture logs. LYCORE does not claim a native integration with any of them. What can be connected depends on your tools and is checked before a build is agreed.
If a live connection is not available, the summary goes to the person or inbox you name and your team creates the job. Your systems stay the record.
Agree your measures before launch and review them after the first few weeks and after a busy stretch. They are measures to agree, not promised results, and outcomes are never guaranteed.
Call recording and consent requirements are reviewed during setup. Try the receptionist with the Test our AI agent widget, then book a free review on the booking page.
Automation is not an emergency response service or a damage assessment. Dispatch, safety and insurance decisions remain with qualified people.
AI Answering Service & Receptionist CRM Automation Lead Follow-Up Automation After-Hours Answering Service IntegrationsLive transfer is included where your phone setup supports it, using rules you approve. If the person does not answer, the fallback you set applies, such as a second number and a full message marked urgent with a notification to you.
It answers the call, captures the adjuster's name, the claim details they give and a callback number, and passes it to your team. It does not discuss coverage or make commitments on your behalf.
Only with wording you have approved for a specific situation. Safety judgments and mitigation decisions stay with your team, and anything outside the approved wording goes to a person.
It answers each call, captures the details and ranks them by your rules so dispatch has a sorted list. It does not add crews or equipment, so how fast you can respond still depends on your capacity.
Recording depends on how the setup is configured. Call recording and consent requirements are reviewed during setup, and you should confirm the rules with your own advisor.
No long-term contract is required. Cost depends on call volume and what you want it to do, so pricing is quoted on a call after a free review, with no pressure and no obligation.
Damage call to response coordinator: Capture the minimum approved location, contact and incident details, then alert the response coordinator using the escalation tree. Approved job-status updates: Send the approved next-step update and keep customer questions attached to the job record. These are configurable examples, subject to a review of your software and business rules.
Automation is not an emergency response service or a damage assessment. Dispatch, safety and insurance decisions remain with qualified people.
Response coverage, escalation contacts and backup intervals; Job-management software and milestone signals; Approved intake, customer updates and access restrictions. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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