LYCORE
Answering service for plumbers: an AI receptionist that answers every call, captures the job and address, and gets urgent leaks to your on-call team.
A burst pipe does not wait for you to finish the job you are on. The homeowner calls one plumber, then the next, and books whoever answers. An AI receptionist answers every call in your business name, captures the address and the problem, follows your urgency rules and reaches your on-call team, so the emergency call becomes your job and not the next plumber's.
These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.
Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.
These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.
LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.
Request a scoped quoteSee the delivery checklistAn answering service for plumbers has one job: get the call answered while your hands are in a wall. LYCORE runs an AI receptionist that picks up in your business name, asks what is wrong and where, and gets the urgent calls to you. This page walks through what a plumbing call looks like, what stays with you, and how to tell whether it is working.
Your phone does not ring with one kind of call. A burst pipe or a sewage backup is a drop-everything call. A water heater gone cold, a running toilet or a request to price a bathroom repipe can wait until the afternoon. Then there are the calls that eat your time: a supplier, someone selling leads, a wrong number, a customer asking where the truck is.
Invoca, a call analytics company, reports that 27% of calls to home-services businesses go unanswered, and that fewer than 3% of callers sent to voicemail leave a message. ServiceTitan's 2022 call data found that smaller shops booked about 26% of calls at peak times and about 9% after 6 p.m. Someone with water on the kitchen floor is unlikely to leave a message and wait for you.
The cost of a lost call is yours to work out in your own units. Think about what one water heater install or one emergency call-out is worth, then count how many calls reach voicemail in a week. Most owners have never counted, and a few weeks of phone records will tell you.
The plumbing virtual receptionist answers with your business name and says it is an AI assistant taking the call for you. It lets the caller explain, then asks the questions you have approved. If the caller asks for a person, it says so and hands over instead of guessing.
On every call it captures the caller's name, number, address and the reason for calling. For plumbing, you usually add a few more questions, and you decide which ones.
When the call ends, you or your dispatcher receive a summary: who called, where, what is wrong, how urgent it looked under your rules, and what the caller was told would happen next. Where your calendar or booking tool can be connected, the receptionist can offer times and record the booking. Where it cannot, it captures a booking or callback request for your team to confirm.
You write the rules that separate urgent from routine. Urgent might mean an active leak, no water at all, a sewage backup, or a water heater dead in January. Routine might mean a dripping faucet, a slow drain or a fixture replacement quote. The receptionist sorts against your list, not its own opinion.
For urgent calls, live transfer to your on-call phone is included where your phone setup supports it. You approve the transfer rules and what happens if nobody picks up, for example trying a second number and then taking a full message marked urgent and notifying you. Those steps are tested with real call scenarios before launch.
After hours the receptionist answers with the same greeting and questions at 2 a.m. as at 2 p.m. Routine calls go into the morning queue with everything your office needs to call back. When a freeze puts the phone into overdrive, the calls you cannot reach are still answered, captured and ranked, so you see the whole list when you come up for air.
Price, diagnosis and safety judgments stay with you. The receptionist does not quote a job, guess at what is wrong behind the wall, or tell a caller whether it is safe to wait. When a caller presses for a price, it says your office will confirm and captures the details you need to do that.
Many plumbing shops run jobs in Housecall Pro, Jobber or ServiceTitan. LYCORE does not claim a built-in connection to any of them. What can be connected depends on your setup, and it is checked before a build is agreed. If a connection is not possible, the summary reaches your team by the route you choose and they enter the job themselves.
The receptionist speaks in your name, so the greeting, the wording for urgent callers and the things it will never say are written with you and approved by you. Routing, coverage and fallback are tested with real call scenarios before launch.
Agree a few measures before launch and look at them after the first few weeks. These are measures to agree, not results anyone can promise, and outcomes are never guaranteed.
Where recording is switched on, you can listen to real calls and compare them with the summaries. Call recording and consent requirements are reviewed during setup. If the receptionist asks a question you do not want, or misses one you do, the rules are changed. You can try the receptionist yourself with the Test our AI agent button on this site, then book a call on the booking page for a free review.
No automated diagnosis, emergency response guarantee or unapproved arrival estimate.
Missed Call Text Back Service AI Answering Service & Receptionist Lead Follow-Up Automation After-Hours Answering Service IntegrationsYes. The receptionist says at the start of the call that it is an AI assistant answering for your business. Callers can ask for a person at any point, and it hands over instead of trying to talk them round.
You decide that in advance. A typical rule is to try a second number, then take a full message with the address marked urgent and notify you. Live transfer is included where your phone setup supports it, and the fallback is tested with real call scenarios before launch.
The aim is that customers keep calling the number they already know. How calls reach the receptionist depends on your phone setup, and that is confirmed and tested before launch.
Where your calendar or booking tool can be connected, it can offer times and record the booking. If not, it captures a booking or callback request and your team confirms the time. What can be connected is checked before the build is agreed.
It can recognize them and handle them the way you set: take a short message, decline politely, or pass them on. You decide which callers reach you. Everything it does is summarized so you can see what it filtered.
No long-term contract is required. Cost depends on your call volume and what you want the receptionist to do, so pricing is quoted on a call after a free review, with no pressure and no obligation.
Urgent enquiry to dispatcher: Capture the location and reported issue, then notify dispatch according to approved escalation and coverage rules. Open estimate follow-up: Send a scoped reminder with an estimate reference and route questions to the assigned owner. These are configurable examples, subject to a review of your software and business rules.
No automated diagnosis, emergency response guarantee or unapproved arrival estimate.
Dispatch tool, service area and on-call coverage; Approved urgent-request wording and fallback contact; Estimate stages, reminder cadence and customer permissions. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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