LYCORE
Answering service for electricians: an AI receptionist that answers every call, captures the job and address, and gets urgent electrical calls to you.
Electrical enquiries range from routine installation quotes to urgent concerns. A generic callback list does not tell staff which request needs attention first.
These example workflows show what LYCORE can scope for your business. Software connections, permissions and exception rules are checked before the build is agreed.
Follow-up uses approved channels, contact permissions, quiet hours and opt-out rules. A reply, cancellation or opt-out stops or changes the sequence. Sensitive details stay out of routine texts and emails.
These are proposed measures, not achieved results. Agree the reporting period and data source before launch. Missing records stay unknown, not zero; small samples and incomplete tracking are reported.
LYCORE checks connection options and agrees the build, software costs, testing and support scope before work starts.
Request a scoped quoteSee the delivery checklistAn electrician answering service has to know the difference between a tripped breaker and a burning smell. LYCORE's AI receptionist answers in your business name, captures the job and the address, and flags urgent calls by the rules you set. This page explains how an answering service for electricians works on a real call, and where a person still has to decide.
Your calls are not all alike. A panel upgrade quote or an EV charger install can wait for a callback, while dead outlets or a whole house without power need attention today, and sparks, smoke or a burning smell are urgent again. Some calls are a landlord or property manager sending you tenants, a supplier, or a wrong number.
Invoca, a call analytics company, reports that 27% of calls to home-services businesses go unanswered, and that fewer than 3% of callers sent to voicemail leave a message. When you are in an attic or a panel, you cannot take the call. The caller with the burning smell will call the next electrician.
The receptionist answers in your business name and says it is an AI assistant. It captures the caller's name, number, address and reason for calling, then asks the electrical questions you approve. A caller who wants a person gets one, or a handover.
It records what the caller reports and does not interpret it. It does not say what is wrong with a circuit, whether it is safe to reset a breaker, or whether a job needs a permit. Those judgments stay with a licensed person.
You receive a summary with the details, the urgency under your rules and what the caller was told. Where your calendar or booking tool can be connected, the receptionist can offer visit times and record the booking. Otherwise it captures a visit or estimate request for your team to confirm.
The intake questions are yours. An electrician doing service calls needs different ones from a contractor doing new construction and tenant improvements, so the receptionist asks what fits your work and stops short of anything you have not approved.
You define what is urgent. Many electricians treat sparks, smoke, a burning smell, or water near live wiring as top priority. You can approve wording that tells those callers to contact emergency services first, and the receptionist flags the call for you at the same time.
For urgent calls, live transfer to your on-call phone is included where your phone setup supports it. You approve what happens if nobody answers: a second number, then a full message marked urgent and a notification to you. Those paths are tested with real call scenarios before launch.
Storms and outages bring a burst of calls, and holidays bring install requests. The receptionist answers at any hour, ranks the calls by your rules, and puts routine work in the morning queue with the details your office needs.
Diagnosis, price, code and permit questions, and any safety judgment stay with you. The receptionist does not give a quote, promise an arrival time you have not approved, or advise a caller to keep using a circuit. It says a licensed person will follow up and captures what that person needs.
Landlords and property managers often authorize work for tenants. The receptionist can capture who is authorizing the visit and who to contact on site, and your team decides whether to take the job.
Your license and your name are on the work, which is why those decisions stay with a person. The receptionist's job is to make sure the person has the facts when they call back.
Electrical contractors commonly run jobs in ServiceTitan, Housecall Pro or Jobber, or in a shared calendar. LYCORE does not claim a native integration with any of them. What can be connected depends on your tools and is checked before a build is agreed.
If no connection is possible, summaries go to the person or inbox you choose. Your team then enters the job. That keeps the receptionist from changing records it should not touch.
Agree your measures before launch and review them after a few weeks. They are measures to agree, not promised results, and outcomes are never guaranteed.
Call recording and consent requirements are reviewed during setup. You can try the receptionist with the Test our AI agent button on this site, then book a free review on the booking page.
Automation does not assess electrical hazards or authorize work. An unanswered escalation needs a documented fallback.
AI Answering Service & Receptionist Lead Follow-Up Automation CRM Automation After-Hours Answering Service IntegrationsIt flags the call as urgent under your rules and follows your transfer or notification path. If you have approved wording that tells such callers to contact emergency services first, it uses that. It does not give electrical safety advice of its own.
No. Safety judgments stay with a licensed person. It records what the caller reports and passes it to you.
If your calendar or booking tool can be connected, it can offer times and record the booking. Otherwise it captures the estimate request with the details you need, and your team confirms the visit.
It can ask who owns the property, who is authorizing the work and who will be on site, and record the answers. Your team decides whether to accept the job.
Yes. The rules are yours, so a one-person shop can send everything to one phone, while a larger crew can route by job type or by who is on call. Coverage is tested with real call scenarios before launch.
No long-term contract is required. Cost depends on call volume and what you want it to do, so pricing is quoted on a call after a free review, with no pressure and no obligation.
Electrical enquiry to callback: Record location, contact details and the customer's description; flag requests using approved escalation rules. Site visit and estimate follow-up: Send the agreed appointment details and follow-up prompts; record replies against the job. These are configurable examples, subject to a review of your software and business rules.
Automation does not assess electrical hazards or authorize work. An unanswered escalation needs a documented fallback.
Service areas, enquiry channels and job categories; Human escalation coverage and approved response wording; Estimate software, visit calendar and follow-up timing. LYCORE reviews the requirements before quoting. Software subscriptions, connection limits and ongoing support are identified in the proposed scope.
No. LYCORE starts with the tools and operating rules your team already uses, then evaluates practical ways to connect the work around them.
No. A system can improve the speed and consistency of a process, but LYCORE does not guarantee rankings, reply rates, booked appointments, revenue, or any other business outcome.
Tell LYCORE which services you need and what you want to achieve. Your requirements are reviewed before a quote is prepared for the agreed scope.
Quotes follow a requirements review. This page does not calculate an instant price.
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