LYCORE

Frequently Asked Questions

Answers on 24/7 call answering, missed call text back, websites and Google Business Profile, plus how pricing is quoted and what to expect. Read the FAQ.

Common Questions

What kind of businesses does LYCORE work with?

LYCORE works with spas, med spas, dental and veterinary clinics, real estate agents, law firms, roofers, plumbers, water restoration companies, and other service businesses. Each industry page explains a workflow for that team.

How does LYCORE answer my calls?

LYCORE can configure an AI receptionist for overflow or after-hours calls. It identifies your business and itself as an AI assistant, asks approved intake questions and routes a summary through the agreed tools. Routing, coverage and fallback behavior are tested before launch.

Is the receptionist a real person or a computer?

It is an AI assistant, not a person. It uses approved information about your services, hours and service area. When it cannot answer reliably or a caller needs a person, it follows your transfer or callback rules.

Will callers know they are not talking to my staff?

Yes. The greeting identifies the assistant as AI acting for your business. Callers can request a person, with a transfer or callback path based on staff availability. Recording and consent requirements are reviewed during setup.

What happens after the call is answered?

The configured owner receives the captured contact details and request through an approved channel. Missing information, failed notifications and unanswered handoffs need an exception path. Sensitive details are excluded from routine notifications where appropriate.

Can LYCORE transfer live calls to my team?

Live transfer can be included where the phone setup supports it. You approve the transfer rules, available contacts and what happens if nobody answers. A transfer attempt is not treated as a completed handoff.

How are the websites different from what I can build myself?

LYCORE websites are built specifically for service businesses that depend on phone calls. The phone number is tappable from the first screen, pages are optimized for fast mobile use, and every element is arranged to get an urgent searcher to call instead of browse. We also connect Google Business Profile, call tracking, and lead routing so you can see which pages are generating calls.

What does Google Business Profile optimization include?

The scope can include checking categories, service areas, hours, photos, contact links and descriptions, then agreeing an update process. Accurate information helps visitors evaluate your business, but profile work does not guarantee placement in local results.

What is the intake and follow-up automation?

A call or form can trigger intake, acknowledgement, assignment and timed follow-up. Replies, opt-outs and status changes alter or stop the sequence. Reporting sources, measures and frequency are agreed in the scope; an acknowledgement is counted separately from a human response or confirmed booking.

What does LYCORE cost?

Pricing depends on what your business needs. Start with a free review — we will look at how your calls, website, and follow-up are working today and tell you plainly what would help and what it costs. No pressure, no obligation.

Do I need to sign a long-term contract?

No. LYCORE does not require long-term contracts. We believe the work should speak for itself month over month.